Chasing for a Reponse to a Non Conformance

Chasing for a Reponse to a Non Conformance

The system will automatically send an email after the Response Required By Date if:

• The option to chase is turned on within settings
• The Non Conformance status is “1) awaiting response”
• The Reponse required by date has been set

Options within settings: Ticking the check box will enable Auto chasing. The system will endeavour to send the email to any technical contacts that are logged against the Supplier’s record. If no email address is found then it will send the email to the user who created the Non Conformance record. You can override this logic by setting a specific email address within the settings.

The default chase period is 1 day for critical, 7 days for major, 28 days for minor severity. If no severity is set then it will be chased every 7 days. Recommendations are not chased by the system.

Use the settings to enable and disable the ability to send an email to the supplier upon Raising a Non Conformance and on Closing one. (n.b. Non Conformance Closed emails can optionally also be sent to internal team members)